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Submit a Complaint or Report a Concern
Choose how you'd like to proceed. All three options are free and secure. Registered submissions unlock the full case record and downloadable PDFs.
Option 1 · Recommended
Sign in or create an account and submit a complaint
Best for formal complaints. Track the full case, receive updates, view the final decision, and download the complete case record PDF.
- Full case detail in My complaints
- Case communications and documents
- Download the complete case record (PDF)
- Download the decision (PDF)
Option 2
Submit without creating an account
Get a reference number and track status using the reference plus verification details. You will not be able to download the full case record unless you later create and verify an account.
- Formal complaint with reference number
- Track status using reference + email/phone/DOB
- See final decision summary when issued
- No full case-record PDF download
- No internal notes, timeline or documents package
Option 3
Report anonymously
Do not share your identity. Anonymous reports help OFC identify potential market-conduct concerns. Not treated as a formal complaint unless OFC can act on the information provided.
- No identity required
- Limited status tracking with anonymous reference
- Cannot download complaint details
- No full case communications unless you volunteer contact
- Not automatically treated as a formal complaint
Not sure which to pick? If you want OFC to resolve a personal dispute with a licensed financial institution, choose Option 1 or 2. If you're sharing information about suspected misconduct and don't want personal follow-up, choose Option 3.