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Protecting Financial Consumers Across the ECCU.
We safeguard consumers and small businesses in the Eastern Caribbean Currency Union from unfair financial practices.
Quick Actions
Get started in less than a minute.
Services at a glance
Everything consumers and businesses need — in one secure place.
Submit Complaint
Guided 8-minute wizard with secure document upload.
Track Existing Complaint
Use your reference number to view status updates.
Eligibility Checker
Confirm in seconds whether OFC can review your case.
FAQs
Answers to the most common questions about the process.
Consumer Education
Guides, alerts and resources to make smart financial choices.
Contact OFC
Reach us by phone, email or in-person across the ECCU.
Can OFC help with your complaint?
Answer five quick questions. We'll route you to the right next step in under a minute — no account required.
- Free and anonymous
- Personalised guidance
- Direct route to submission if eligible
Is your complaint against a Licensed Financial Institution in the ECCU?
Banks, credit unions, insurance companies and money services licensed in any ECCU member territory.
From complaint to resolution
Five clear stages with notifications at every step.
- 1
Attempt Resolution
Raise the issue directly with your Licensed Financial Institution first.
- 2
Submit Complaint
If unresolved after 30 days, file your complaint with OFC online.
- 3
OFC Review
We screen for eligibility and acknowledge receipt within 5 business days.
- 4
Investigation / ADR
Evidence is gathered and mediation may be offered to both parties.
- 5
Resolution / Decision
A written decision is issued — or the matter is referred to the FDRC.
A regulator working for the region
News & announcements
Regulatory notices, public advisories and updates from the Office.
Know your rights. Spot the risks.
Guides, fraud alerts, and publications to help you make confident financial decisions.
Built for the whole community
Consumers
Any resident of an ECCU member territory with an unresolved complaint.
Small businesses
Eligible SMEs that have exhausted internal LFI complaint channels.
Industry partners
Licensed Financial Institutions seeking guidance and reporting tools.
Ready to file your complaint?
The guided wizard takes about 8 minutes. You'll receive a reference number to track progress at any time.