Privacy notice
How the Office of Financial Conduct collects, uses, stores and protects personal information submitted through this portal.
The published notice below is authoritative
The governed privacy notice issued by the Office of Financial Conduct is the authoritative document. It is the same version shown when you give consent during a complaint submission.
Version v1-proposed · published 7/6/2026
Privacy Notice (proposed — pending confirmation)
The ECCB Office of Financial Conduct collects the information you provide in this complaint to assess, investigate, and resolve your matter with the Licensed Financial Institution. We may share your complaint with the institution named and, where applicable, with the FDRC.
We retain your personal information in line with our records-retention schedule. You may request a copy of your data or its correction at any time by contacting complaints@ofc.eccb-centralbank.org.
By submitting this complaint you confirm you have read and agree to this notice.