Step 1 of submission

Eligibility Checker

Five quick yes/no questions.

Q1

Is the financial institution licensed in an ECCU member territory?

Q2

Have you already filed the complaint with the institution?

Q3

Has it been at least 30 days since you filed (or have they refused to respond)?

Q4

Are you an individual consumer or a small business?

Q5

Confirm: the matter is not currently before a court or tribunal.