The Office of Financial Conduct
The OFC is an arm of the Eastern Caribbean Central Bank (ECCB) responsible for ensuring fair treatment of consumers by Licensed Financial Institutions across the Eastern Caribbean Currency Union.
Safeguard consumers from unfair, abusive or deceptive practices by Licensed Financial Institutions.
Provide an independent, impartial channel for resolving disputes that LFIs cannot resolve internally.
Promote financial literacy and consumer awareness across the ECCU member territories.
Our mandate
Established under the consumer-protection framework of the Eastern Caribbean Central Bank, the OFC has authority to receive, investigate and adjudicate complaints against any Licensed Financial Institution operating in Anguilla, Antigua and Barbuda, Dominica, Grenada, Montserrat, Saint Kitts and Nevis, Saint Lucia, and Saint Vincent and the Grenadines.
Referrals to the FDRC
Where a matter falls outside OFC jurisdiction or requires formal dispute resolution, the case may be referred to the Financial Dispute Resolution Centre (FDRC) with the consent of the complainant.