Help

Help centre

Guides, FAQs and the fastest routes to file a complaint, track one you've already filed, or check whether a firm is licensed.

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File a complaint

Start a formal complaint against a licensed institution.

Track a complaint

Check progress using your reference number.

Check eligibility

Confirm your complaint is in scope before filing.

Report anonymously

Raise a concern without giving your identity.

Understand the process

Step-by-step guide

How a complaint moves from filing to decision.

Resolution process

Assessment, investigation, outcome and review.

Frequently asked questions

Short answers to the questions we're asked most.

Look something up

Register of institutions

Search Licensed Financial Institutions across the ECCU.

Guidance, policy statements and consultations.

Enforcement notices

Published enforcement and compliance actions.

Your account

Create a consumer account

Save drafts, upload documents and follow your case.

Return to a complaint you've already started.

Still stuck?

If you can't find what you need, or you need help submitting a complaint in another format, use the contact page. If you have an accessibility need, our accessibility statement explains the alternatives available to you.