Consumers
Know your rights
Consumer protections and conduct standards Licensed Financial Institutions must meet when serving you in the ECCU.
Fair treatment
You have the right to be treated honestly and fairly, with clear product disclosure and reasonable complaint handling.
Transparency
Fees, interest rates and contract terms must be disclosed in plain language before you agree.
Complaint resolution
If your institution does not resolve your complaint within the statutory response window, you may escalate the matter to the OFC.
Institution response window
30 days
Time limit after a final response
6 months