File a complaint · Guest submission

Submission Wizard

You'll get a reference number to track this complaint. Full case-record downloads are only available to signed-in account holders — after submission you can create an account to unlock them.

Step 1 of 7: Eligibility14%

Before we begin

These questions help us confirm the Office can consider your complaint. Answer them as accurately as you can — if anything is unclear you can still continue, and an officer will review it.

My complaint is about a licensed financial institution regulated by the Eastern Caribbean Central Bank.

I am complaining as *

I raised this complaint with the institution first.

This matter is currently before a court, tribunal or another dispute resolution body.

Based on your answers your complaint may need extra checks. You can still continue — it will be flagged for review by an officer before it is progressed.