For Licensed Financial Institutions
Authorisation, reporting obligations, supervisory guidance and complaint-handling expectations for Licensed Financial Institutions.
The application process and requirements for authorisation.
Read morePeriodic returns, incident reporting and attestations.
Read moreExpected conduct standards for supervised firms.
Read moreDay-to-day conduct expectations once you are licensed.
Read moreThe acts, regulations and standards that govern conduct.
Read moreHow your institution appears on the public register.
Read moreComplaint-handling expectations
Consumers are expected to raise an issue with the institution before it reaches the OFC. Firms should be able to receive, log and respond to complaints directly.
When a complaint is assigned, the institution is asked to provide its account of events and supporting records within the timeframe set on the case.
Case correspondence is sent to the contacts registered for your institution. Out-of-date contacts delay resolution.
Where a complaint results in remedial action, the institution is expected to implement and evidence it.
Latest guidance & policy
Consultations & enforcement
Need to reach the supervisory team?
Contact the Office of Financial Conduct for questions about authorisation, reporting or an open case.